Customer Support Agent at Eloquent Touch
Eloquent Digital is a well-known web development, branding, and digital marketing firm that offers clients all over the world web development services and E-commerce solutions of any complexity.
We’re Eloquent Digital, your go-to digital experts. We create stunning websites that not only look great but also get results. And we don’t stop there – we’ll help you make the most of the internet with our expert digital marketing skills. Together, we’ll build a powerful online presence that drives real growth for your business.
We craft websites that are as beautiful as they are functional. We start from scratch to create online spaces that not only wow your visitors but also help you achieve your business goals. And if you want to sell stuff online, we can build you an e-commerce store that’ll make you proud.
But wait, there’s more! A great website is just the beginning. We know that getting people to find you online is just as important. That’s why we offer a whole bunch of digital marketing tools, like SEO, social media magic, and email campaigns. We’ll help you connect with the right people, build a killer brand, and turn those website visitors into customers.
Whether you’re a small business just starting out or a big company looking to level up your online game, we’re here to help. We’ll work with you to create a digital strategy that packs a punch. Let’s unlock your online potential together!
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We offer stylish, custom digital solutions that flawlessly complement your company’s brand. ELOQUENT boasts a robust team of proficient and seasoned IT professionals, having been in the IT industry for more than a decade.
Job Description
You will serve as our customers’ main point of contact as a customer care representative, answering questions over the phone, email, and chat and offering excellent service. Your objectives will be to guarantee client happiness, establish credibility, and advance our brand by providing superior service.
Location: Lagos
Job Type: Full time
Salary: ₦100,000 – ₦150,000/month
Responsibilities
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide accurate information about our products/services and processes
- Troubleshoot and resolve customer complaints and concerns
- Utilize problem-solving skills to address complex customer issues
- Collaborate with internal teams to resolve customer issues and improve processes
- Meet and exceed customer satisfaction targets
- Maintain accurate records of customer interactions
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Requirements
- 1+ year of customer service experience
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks
- Strong problem-solving and conflict resolution skills
- Proficiency in CRM software and technology
- High school diploma or equivalent required; degree preferred
What We Offer
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Flexible scheduling and remote work options.
Also Apply: USA Job Grant Visa Sponsorship Opportunities For 2024/2025 | $10,000
Deadline: 14th August, 2024
Interested and qualified candidates should forward their CV to: eloquent.ng@gmail.comusing the position as subject of email.
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