Customer Service Representative
The Mopheth Group is a Nigerian organization that is exceptional due to its world-class culture and divine foundation.
We’re not just a Nigerian company; we’re a family. Rooted in faith, we believe in doing things the right way, with integrity and compassion. Our team is passionate about providing exceptional services that exceed your expectations. We’re all about excellence, innovation, and making a positive impact on the world.
What we offer:
- Expert Guidance: Our team brings a wealth of experience and knowledge to every project.
- Custom Solutions: We don’t believe in one-size-fits-all. We tailor our services to your unique needs.
- Results-Driven Approach: We’re all about getting things done and achieving your goals.
Why choose Mopheth Group?
- Our Values: We believe in doing things the right way, with integrity and compassion.
- Our Team: Our team is dedicated and passionate about what they do.
- Our Results: We’re committed to delivering exceptional results that exceed your expectations.
Let’s work together to achieve your goals. Contact Mopheth Group today and experience the difference.
At Mopheth, we do not believe in just providing the best of services and products, we believe in building a workforce that is highly professional and of international standard
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Job Overview
- As a Customer Service Representative at Mopheth, you will be the first point of contact for our customers.
- Your role is to ensure that every customer has a positive shopping experience by providing excellent service, promoting our products, and maintaining a welcoming store environment.
- You should have a strong background in retail, with the ability to stand for extended periods and effectively promote products to enhance sales.
Location: Lagos
Job Type: Full-time
Responsibilities
- Greet customers warmly as they enter the store, provide assistance with product inquiries, and ensure a high level of customer satisfaction.
- Actively promote products to customers, highlighting features, benefits, and any ongoing promotions. Encourage additional purchases by recommending complementary products.
- Assist customers in making purchasing decisions by providing detailed product information, answering questions, and offering expert advice. Facilitate smooth and efficient transactions at the point of sale.
- Handle customer complaints and issues with professionalism and efficiency. Resolve problems promptly to maintain customer satisfaction and loyalty.
- Ensure that the store is clean, well-organized, and visually appealing. Restock shelves as needed and ensure products are correctly priced.
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- Be prepared to stand for extended periods during shifts and move around the store to assist customers and manage tasks.
- Work closely with other team members to achieve store objectives, including sales targets and customer service goals. Contribute to a positive team environment by supporting colleagues as needed.
- Provide feedback to the Branch Head on customer preferences, complaints, and any other insights that can improve store operations and customer service.
Requirements/Qualifications
- BSc/HND in Mass Communication, Business Administration, or a related field.
- 3 to 5 years of experience working in a retail store, with a strong track record in customer service. Previous experience in a fast-paced retail environment is preferred.
- Excellent communication and interpersonal skills.
- Ability to promote products effectively and engage customers in a friendly, professional manner.
- Ability to stand for extended periods and move around the store as needed.
- Physically able to assist customers with product inquiries.
- Customer-focused, with a positive attitude and a passion for helping people.
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- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Detail-oriented and capable of multitasking in a busy environment.
Deadline: 20th September, 2024.
How to Apply
Interested and qualified candidates should forward their CV to: hr@mophethgroup.com using the position as subject of email.
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