kuda Bank Job Recruitment

Apply for Kuda Bank Recruitment as portal opens for applications. Kuda is a full service, app-based digital bank. Our mission is to be the go-to bank not just for those living on the African continent, but also for the African diaspora wherever they might live, anywhere in the world. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly and save more. We raised the largest seed round ever seen in Africa, and completed a Series A funding round in February 2021, led by some of the world’s smartest venture capital investors. With offices in London (our HQ), Lagos and Cape Town, and further offices opening across Africa during 2021, Kuda is fast becoming recognised as the leading ‘Neobank’ for Africans.

To help us grow into the company that can bring meaningful change to the way people across Africa get access to great financial products and services in order to take control of their personal finances, we are actively looking for bright, talented, driven people who are excited by our mission. If this sounds like a great way to spend your valuable time, then please get in touch with us.

We are recruiting to fill the following positions below:

Title: B2B Sales Executive

Location: Lagos
Job type: Full-time
Category: Strategy

Job Summary

We are seeking a seasoned B2B Sales Executive to join our dynamic diverse and global team. The successful candidate will have a key role in developing relationships with merchants and processing companies to create and facilitate profitable partnerships.
The B2B Sales Executive will be responsible for identifying new business opportunities, creating, and implementing growth strategies, and fostering relationships with key industry players.
You’ll have a proven track record in fintech, banking, finance, or a similar industry, with a focus on strategic partnerships, integrations, and incentives such as cashback programs.

Responsibilities

Develop and implement strategic business development plans with the primary focus on building partnerships with merchants and complementary players in the fintech field.
Identify new potential partnerships through market research, industry trends, and client feedback.
Negotiate and manage relationships with existing and potential partners, facilitating mutually beneficial co-branding or cashback initiatives to boost customer engagement and loyalty.
Collaborate closely with internal stakeholders (product, marketing, technology, legal, etc.) to ensure seamless integration and execution of partnership deals and related initiatives.
Maintain and foster professional relationships with key decision-makers within partner organizations to ensure smooth business operations.
Understand and keep up-to-date with the competitive landscape to effectively strategize business growth plans.
Assist in the design and execution of service-level agreements (SLAs) and contracts with partner organizations.
Regularly report on partnership performance and suggest improvement plans when needed.
Build and develop strategic payments infrastructure partnerships among banking and payments providers, in line with Kuda’s banking strategy
You will be responsible for full-cycle growth of partnerships through growth strategy, contracts negotiation, internal project management.
Ensure best-in-class, strategic deal management rooted in KPIs and alignment with partners on opportunities of mutual interest.
Develop and grow Kuda’s relationships with strategic partners, including their senior management teams.
Supporting the business to develop and maintain global banking and fintech relationships that add value to Kuda and our customers.

Requirements

Minimum of 5 years of total professional work experience, with at least 4+ years of developing partnerships within financial institutions and banks
Bachelor’s degree in Business, Finance, Marketing, or a related field.
Proven track record of developing and implementing successful business development strategies.
Excellent negotiation, networking, and relationship-building skills.
Strong understanding of customer behaviors and industry trends.
Strong analytical abilities and problem-solving skills.
Strong product knowledge and a track record of working effectively across multiple business functions
Comprehensive experience implementing industry-wide partnership networks
Experience negotiating complex commercial and product deals with tier-1 banking and payments institutions
Superb verbal and written communication skills to effectively work cross-functionally and have the ability to speak and influence different teams internally and externally.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply

LATEST JOBS:

Title: Product Marketing Manager, Business

Location: Lagos
Job type: Full-time
Category: Marketing

Responsibilities

Conduct customer and market research to understand customer needs, preferences, and behaviors’, and use insights to inform product development and marketing decisions
Collaborate closely with the product, communications, brand and growth teams to understand the features, benefits, and unique value propositions of our products and services, and communicate them to our target customers in a compelling way
Develop and execute product marketing strategies for Kuda Business’ products and services, including segmentation, targeting, positioning, and messaging
Work with cross-functional teams to ensure that products are effectively launched, positioned, and promoted to drive user acquisition, retention, and engagement for Business customers
Measure and analyse the performance of marketing campaigns, and use data to optimize marketing strategies and tactics for both consumer and business banking customers
Monitor market trends, competitive landscape, and customer feedback to identify opportunities and threats, and provide recommendations for product and marketing strategy for Business customers
Develop and maintain relationships with key stakeholders, including partners, customers, and influencers, to drive brand awareness and advocacy for business audiences
Manage budgets, timelines, and resources to ensure that marketing projects are delivered on time, within scope, and budget for business products

Requirements
Minimum Requirements:

3 years Product Marketing or Product Operations experience in the fintech space – especially a African/Nigerian based one
Experience working with, and often driving GTM strategy & execution across cross-functional teams including Product (B2B-focused), Marketing, Communications & Growth.
Solid ROI-tracking skills, able to prove what is—or isn’t—working, leveraging tools like Looker, Mixpanel
Must be a strong public speaker, comfortable in front of large, senior groups, and a solid writer. Documentation is a key part of your role
Excellent people and management skills to interact with staff, colleagues, cross-functional teams and third parties. Team player!
Strong ability to translate technical concepts into compelling narratives across our business audiences
Comfortable using collaboration and CRM tools such as Slack, Notion, Google Workspace, Figma.

Preferred Requirements:

5+ years of Product Marketing or Product Operations experience in the B2B fintech space – especially a African/Nigerian based one – is an advantage

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply

Title: Fraud Analyst

Location: Lagos
Job type: Full-time
Category: Fraud

About the Role

We are seeking a highly skilled and detail-oriented Fraud Analyst to join our dynamic Fraud Team. In this role, you will play a key part in managing fraud queries, proactively preventing fraud incidents, and ensuring the security of our customers’ finances.

Key Responsibilities

Identifying and investigating cases of fraud across our various channels
Implementing measures to mitigate fraud risks and prevent fraudulent activities
Monitoring all electronic transactions to detect suspicious patterns
Handling escalations and providing timely resolutions to fraud-related issues
Collaborating with internal stakeholders to identify trends and implement control measures
Providing investigative findings on reported fraud cases to customers

Requirements

Bachelor’s Degree in a relevant field
Minimum of 2 years of experience in fraud analysis or a similar role
Strong analytical and problem-solving skills
Knowledge of fraud prevention techniques and technologies
Proficiency in using fraud detection tools and software
Excellent attention to detail and ability to work with large volumes of data
Good communication skills and ability to collaborate effectively with cross-functional teams
Ability to work in a fast-paced environment and handle multiple priorities

Benefits
At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:

A great and upbeat work environment populated by a multinational team
Career development & growth
Access to world-class L&D
We are advocates of work-life balance and offer a 3-day-per-week remote working option
Competitive annual leave
Competitive pension
Perkbox
Life assurance
We are advocates of work-life balance and offer a 3-day per week remote working option and more…

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply

Title: Fraud Analyst

Location: Lagos
Job type: Full-time
Category: Fraud

About the Role

We are seeking a highly skilled and detail-oriented Fraud Analyst to join our dynamic Fraud Team. In this role, you will play a key part in managing fraud queries, proactively preventing fraud incidents, and ensuring the security of our customers’ finances.

Key Responsibilities

Identifying and investigating cases of fraud across our various channels
Implementing measures to mitigate fraud risks and prevent fraudulent activities
Monitoring all electronic transactions to detect suspicious patterns
Handling escalations and providing timely resolutions to fraud-related issues
Collaborating with internal stakeholders to identify trends and implement control measures
Providing investigative findings on reported fraud cases to customers

Requirements

Bachelor’s Degree in a relevant field
Minimum of 2 years of experience in fraud analysis or a similar role
Strong analytical and problem-solving skills
Knowledge of fraud prevention techniques and technologies
Proficiency in using fraud detection tools and software
Excellent attention to detail and ability to work with large volumes of data
Good communication skills and ability to collaborate effectively with cross-functional teams
Ability to work in a fast-paced environment and handle multiple priorities

Benefits
At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:

A great and upbeat work environment populated by a multinational team
Career development & growth
Access to world-class L&D
We are advocates of work-life balance and offer a 3-day-per-week remote working option
Competitive annual leave
Competitive pension
Perkbox
Life assurance
We are advocates of work-life balance and offer a 3-day per week remote working option and more…

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply

Title: Product Manager – Business API

Location: Lagos
Employment Type: Full time

About the Role

We are seeking a motivated and detail-oriented Product Manager to support our Business API product at Kuda.
As a Product Manager – Business API, you will work closely with the Senior Product Manager and cross-functional teams to ensure our Business API aligns with our overall business objectives and delivers value to our customers.

Responsibilities

Assist in the development and maintenance of the product roadmap for the Business API, prioritizing features and enhancements based on customer needs, business goals, and technical feasibility.
Collaborate with engineering, design, and business teams to define and deliver high-quality API products that meet the needs of our customers.
Conduct market research and analyze customer feedback to inform product decisions and identify opportunities for improvement.
Assist in defining and tracking key performance metrics to measure the success of our Business API.
Support the Senior Product Manager in developing go-to-market strategies and driving adoption of our Business API.
Maintain relationships with key stakeholders, including customers, partners, and internal teams, to gather feedback and ensure alignment.
Ensure the Business API adheres to industry best practices and standards for security, performance, and scalability.
Assist in maintaining API documentation and communicating technical changes to customers and internal teams.
Contribute to the development of a developer- friendly API marketplace to promote discoverability, ease of use, and adoption of our Business API.
Stay up-to-date with the latest trends and technologies in the API ecosystem and share insights with the team.
Coordinate with compliance and legal teams to ensure our BusinessAPI and related services comply with regulatory requirements and Kuda’s KYB/KYC procedures.

Requirements

Bachelor’s Degree in Computer Science, Engineering, Business, or a related field.
2 years of experience in product management, preferably with exposure to API products or developer- facing products.
Familiarity with API technologies, architectures, and best practices.
Strong analytical and problem- solving skills, with the ability to make data-driven decisions.
Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
Experience with agile development methodologies and tools such as JIRA and Confluence.
Passion for delivering high-quality products that delight customers and drive business value.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply

Title: Financial Reporting Associate

Location: Lagos
Employment Type: Full time

Responsibilities

Timely preparation of monthly management reports before 5th of each subsequent month.
Prepare, review & submit CBN returns within stipulated timelines.
Review to ensure that the Financial Asset reconciliation and schedules are properly done, data are adequately capture and are in the right formats
Preparation and submission of all schedules of financial liabilities in a timely manner.
Work with the commercial finance team for proper revenue assurance
Review intercompany related postings on a periodic basis.
Prepare schedules and ensure sign off of reconciliation with subsidiary and related companies.
Support in coordinating External Audit.

Qualifications & Experience

B.Sc in Finance, Accounting, or a related field of study.
Proficiency in the use of Microsoft office
Critical thinking and problem solving skills
3 – 5 years experience as a Finance Associate
Experience working in the financial industry, preferably a bank or fintech space
Good analytical skills.

Why join Kuda?
At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:

Pension
Competitive annual leave plus bank holidays
Group life insurance
Health insurance
L&D training
We are advocates of work-life balance and offer remote working options.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply

Note

Kuda are proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Kuda is considered based on merit, qualifications, competence and talent.
We don’t regard colour, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.

Title: Head of Credit Risk

Location: Lagos
Job Type: Full-time

Role Overview

Join us at Kuda in this pivotal role and be the driving force in shaping and optimizing our Credit Risk strategies!
We are currently searching for a dynamic Head of Credit Risk to lead the Credit Risk team, spearhead the implementation and execute Kuda’s Credit Risk policies.
You’ll have the opportunity to drive streamlined collection practices and actively contribute to the development of relevant policies and protocols.
In addition, you’ll get to ensure precise reporting and strict adherence to Credit product practices within Nigeria.

Responsibilities

Lead the Credit Risk team, end-to-end strategy roadmap and execution
Ensure proactive advocacy and steadfast adherence to Credit policies
Design Credit policies tailored to the unique dynamics of Kuda MFB in Nigeria
Build and operate the underwriting function for both consumer and business credit
Managing a team of underwriters, providing guidance, training, and feedback to ensure consistency and adherence to established underwriting standards
Spearhead active and compliant collection practices, demonstrating a commitment to regulatory standards and guidelines
Lead the strategic implementation of Credit initiatives within the Nigerian market, aligning efforts with organizational objectives
Establish, build and actively manage various relationships with external partners

Requirements

10+ years of experience, with at least 4 years in a leadership position specifically within Credit Risk Management
Extensive background in financial services or Fintech, underscoring a deep understanding of the industry’s nuances and dynamics
Solid understanding of Credit regulation within the Nigeria banking industry
In-depth hands-on expertise in the administration of Credit Risk policies, the Credit underwriting process, Credit Risk scoring methodologies, and precise calculation of unit costs for risk products
BSc in Accounting, Economics, Banking, Finance and Commerce (or relevant fields)

Benefits
At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:

Pension
Competitive annual leave plus bank holidays
Group life insurance
Health insurance
L&D training
We are advocates of work-life balance and offer a 3-day-per-week remote working option

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply

Title: Senior Legal Counsel

Location: Lagos
Job Type: Full-time

About the role

We are looking for a result-driven and highly motivated legal practitioner with financial services and general corporate advisory experience to join our Legal team working out of Lagos, Nigeria.
In this role, you will work closely with colleagues across multiple teams on a wide range of legal, regulatory, transactional and corporate governance matters.
You will also represent the company in dealings with various external stakeholders (including vendors, regulators and external solicitors, where necessary).
The ideal candidate will be well versed in several areas of law and willing to learn.

Responsibilities

Review products and features to be launched by the company ensuring compliance with applicable laws and where necessary devise and execute creative solutions to meet current and evolving business needs.
Support the development and implementation of group legal strategy and contribute to the development of the company’s general business strategy.
Advise internal teams on a variety of legal topics pertaining to financial products and markets, SaaS Agreements, vendor agreements, consumer protection, marketing, intellectual property, data privacy and security and the general legal framework for Kuda’s operations.
Assist in transactional activities including M&A, investments and joint ventures as well as restructurings, as applicable.
Partner with cross-functional and regional teams and provide support on legal matters of varying complexity in connection with the group’s expansions plans.
Draft contracts / agreements, policies and other legal documents relevant to various departments of the company such as product partnerships, marketing, IT, customer support, compliance and cards;
Draft and review customer-facing terms and conditions relating to various products and services provided by the company.
Liaise with external counsel in the management of outsourced legal work and resolution of disputes;
Review and advise management on legal implications of internal policies and procedures;
Advise on the corporate governance framework applicable to the company and drafting of corporate governance policies;
Monitor new developments in the legal environment in order to advise the company on impact and compliance.

Requirements

Nigerian-qualified lawyer with 7 years PQE with at least 3 years of corporate legal and regulatory compliance experience.
Strong knowledge of and interest in financial services with prior work experience in transactions relating to financial institutions and regulated entities.
In depth knowledge of general corporate and commercial law principles with a good business sense.
Ability to analyze legal issues, strategize and proffer practical solutions.
Strong verbal and written communication skills with demonstrable ability to communicate ideas concisely, clearly and confidently with good presentation skills in one-on-one settings or to larger groups.
Meticulous attention to detail and strong organisational skills.
Passionate, enthusiastic, team player, with good judgment and an ability to work in a fast-paced environment and adapt quickly to changing needs and priorities; proven ability to prioritise and manage multiple tasks simultaneously with little direction.
Ability to manage stakeholders within and outside the company in relation to the role.

Benefits
At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:

At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:
A great and upbeat work environment populated by a multinational team
Career development & growth
Access to world-class L&D
We are advocates of work-life balance and offer a 3 day per week remote working option
Competitive annual leave
Competitive pension
Perkbox
Life assurance
We are advocates of work-life balance and offer a 3 day per week remote working option and more.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply

PREVIOUS OPENINGS:

Title: QA Engineer

Location: Lagos, Nigeria
Employment type: Full time
Category: Tech

Role Overview

We are seeking a Quality Assurance (QA) engineer to develop and execute exploratory and automated tests to ensure product quality.
QA engineer responsibilities include designing and implementing tests, debugging, and defining corrective actions.
You will also review system requirements and track quality assurance metrics.

Responsibilities

Develop and execute exploratory and automated tests to ensure product quality
Create detailed, comprehensive, and well-structured test plans and test cases
Monitor debugging process results
Perform thorough regression testing when bugs are resolved
Test current products and identify deficiencies
Track quality assurance metrics, like defect densities and open defect counts
Develop and monitor performance metrics for all stages of the production process
Liaise with internal teams (e.g. developers and product managers) to identify system requirements and ensure consistent project execution
Plan, create, and manage the overall quality planning strategy
Identify quality assurance process bottlenecks and suggest actions for improvement
Stay up-to-date with new testing tools and test strategies

You’ll be considered for this role if you

Have basic programming skills in one or more of these programming languages: Java, Javascript; Python; C#
Have strong knowledge of software QA methodologies, tools, and processes
Have a basic understanding of API Automation, with 1-2 years of experience
Have experience in writing clear, concise, and comprehensive test plans and test cases
Have hands-on experience with both white box and black box testing
Have Experienced with either Cypress or Selenium Webdriver
Have experience with Postman
Have experience with AzureDevOps or Bitbucket
Have hands-on experience with automated testing tools
Have solid knowledge of SQL and scripting
Have experience working in an Agile/Scrum development process
Have experience with performance and/or security testing
Have a sense of ownership and pride in your performance and its impact on the company’s success
Critical thinking and problem-solving skills
Are a team player
Have good time-management skills
Have great interpersonal and communication skills
Have good problem-solving skills
Can take the initiative and adapt to a fast-paced work environment.

Benefits
At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:

Pension
Competitive annual leave plus bank holidays
Group life insurance
Health insurance
L&D training
We are advocates of work-life balance and offer a 3 day per week remote working option

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply

Title: UX Writer

Location: Lagos (Hybrid)
Employment Type: Full Time

Job Summary

We’re looking for an excellent UX writer with experience working on fintech apps and websites.
If you pay attention to detail and you’re keen on doing user research, simplifying user interaction flows, and helping users understand products, you’ll be a great fit at Kuda.

Responsibilities

Write and edit clear UX copy
Provide functional and editorial quality assurance on copy
Understand and use our style guide and brand tone
Use customer data to define copy direction and improvements
Edit copy for user guides
Lead copy coherence efforts across apps and websites
Work with the Product Design, Engineering, Marketing, Graphic Design and Motion Design teams.

Requirements

Three years of experience writing user-facing UX copy for apps and websites, preferably at a fintech.
A portfolio of writing and content samples
A passion for apps and simple user journeys
Experience working with customer research
A collaborative approach to work
Some experience working with interaction and visual design would be a bonus.

Benefits

A great and upbeat work environment populated by a multinational team
Career development & growth
Access to world-class L&D
We are advocates of work-life balance and offer a 3 day per week remote working option
Competitive annual leave
Competitive pension
Perkbox
Life assurance
We are advocates of work-life balance and offer a 3 day per week remote working option

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to Apply

Title: Copywriter

Location: Lagos
Employment Type: Full-time

Role Overview

We are looking for a creative Copywriter to write clear and concise copy for ads, publications and websites.
Your words will inform and engage target audiences. Our ideal candidate is a team-spirited, skilled and imaginative writer with an eye for detail.
If you can grasp project requirements quickly and offer valuable insight, we’d like to meet you.

Responsibilities

Write clear, attractive copy with a distinct voice
Interpret copywriting briefs to understand project requirements
Collaborate with designers, PR and other professionals on large- and small-scale marketing projects (e.g. email campaigns and landing pages)
Conduct high-quality research and interviews
Edit and proofread copy as needed
Use SEO principles to maximize copy’s reach.

Requirements

5 years experience as a copywriter or related role
Knowledge of online content strategy and creation
Excellent writing, editing and proofreading skills
Experience with SEO
Strong research skills
Collaborative spirit
Excellent time-management and organizational skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply

Title: IOS Engineer

Location: Lagos
Employment Type: Full-time

Role Overview

We are looking for a result-driven and analytical software engineer to work on our native iOS mobile application.
You’ll use your sound understanding of programming tools and languages to analyze current codes, formulate more efficient processes, solve problems and create a fantastic experience for users.

Roles and Responsibilities

Design and build applications for the iOS platform
Ensure the performance, quality, and responsiveness of applications
Collaborate with cross-functional teams to define, design, and ship new features
Identify and correct bottlenecks and fix bugs
Help maintain code quality, organization, and automatization.

Requirements

Bachelor’s Degree in Computer Science or a related field or equivalent experience
3+ years of industry experience (ideally working in a start-up or scale-up)
Proficient with Swift Packet Manager and Cocoa Touch
Proficiency with UIKit/SwiftUI in building user interfaces
Experience with iOS frameworks such as Core Data, Core Animation
Experience with offline storage, threading, and performance tuning
Familiarity with RESTful APIs to connect iOS applications to back-end services
Knowledge of other web technologies and UI/UX standards
Understanding of Apple’s design principles and human interface guidelines
Experience with performance and memory management tools such as Profile Instruments
Familiarity with cloud message APIs and push notifications
Knack for benchmarking and optimization
Proficient understanding of code versioning tools
Familiar with CI/CD.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply

Title: UX Writer
Location: Lagos
Employment Type: Full time (Hybrid)

Job Summary

We’re looking for an excellent UX writer with experience working on fintech apps and websites.
If you pay attention to detail and you’re keen on doing user research, simplifying user interaction flows, and helping users understand products, you’ll be a great fit at Kuda.

Responsibilities

Write and edit clear UX copy
Provide functional and editorial quality assurance on copy
Understand and use our style guide and brand tone
Use customer data to define copy direction and improvements
Edit copy for user guides
Lead copy coherence efforts across apps and websites
Work with the Product Design, Engineering, Marketing, Graphic Design and Motion Design teams.

Requirements

Three years of experience writing user-facing UX copy for apps and websites, preferably at a fintech.
A portfolio of writing and content samples
A passion for apps and simple user journeys
Experience working with customer research
A collaborative approach to work
Some experience working with interaction and visual design would be a bonus.

Benefits
At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:

A great and upbeat work environment populated by a multinational team
Career development & growth
Access to world-class L&D
We are advocates of work-life balance and offer a 3 day per week remote working option
Competitive annual leave
Competitive pension
Perkbox
Life assurance
We are advocates of work-life balance and offer a 3 day per week remote working option
And more

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply

Title: Fraud Analyst
Location: Lagos (Hybrid)
Employment Type: Full Time

Job Summary

We are seeking a highly skilled and detail-oriented Fraud Analyst to join our dynamic Fraud Team.
In this role, you will play a key part in managing fraud queries, proactively preventing fraud incidents, and ensuring the security of our customers’ finances.

Key Responsibilities

Identifying and investigating cases of fraud across our various channels
Implementing measures to mitigate fraud risks and prevent fraudulent activities
Monitoring all electronic transactions to detect suspicious patterns
Handling escalations and providing timely resolutions to fraud-related issues
Collaborating with internal stakeholders to identify trends and implement control measures
Providing investigative findings on reported fraud cases to customers

Requirements

Bachelor’s Degree in a relevant field
Minimum of 2 years of experience in fraud analysis or a similar role
Strong analytical and problem-solving skills
Knowledge of fraud prevention techniques and technologies
Proficiency in using fraud detection tools and software
Excellent attention to detail and ability to work with large volumes of data
Good communication skills and ability to collaborate effectively with cross-functional teams
Ability to work in a fast-paced environment and handle multiple priorities

Benefits

A great and upbeat work environment populated by a multinational team
Career development & growth
Access to world-class L&D
We are advocates of work-life balance and offer a 3 day per week remote working option
Competitive annual leave
Competitive pension
Perkbox
Life assurance
We are advocates of work-life balance and offer a 3 day per week remote working option

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply

Title: Service Monitoring Officer
Location: Lagos
Employment Type: Full-time
Category: Tech
Reporting to: Lead, Support & Service Management

Role Overview

We are looking for a proactive and self-motivated Service Monitoring Officer to support the day-to-day running of the Kuda Technology IT estate. In a nutshell, we have a lot of technology services, and need a person who will be responsible for monitoring all of that.
The ideal candidate should have a growth mindset, superb interpersonal skills, and the ability to manage multiple projects concurrently.
You will advise and be encouraged to make recommendations for improvements to existing processes and platforms, being proactive and intuitive to the requirements of the team, whilst taking every advantage of the learning opportunities that will be a core part of the role.
We are seeking someone with excellent communication skills who can interface directly with internal stakeholders to understand their needs in order to support, administer and enhance the systems and processes accordingly.

Roles & Responsibilities

We are looking for a Service Monitoring Officer to join our team and be responsible for measuring, tracking, analyzing and reporting on service performance metrics and providing recommendations to improve service levels. The responsibilities include but are not limited to:
Identify critical systems for monitoring
Deployment and support of the tools in use to monitor systems and applications
Perform continuous reports on the status of all technology services
Escalate identified issues to the proper personnel and follow through on the resolution of such issues
Run daily maintenance checks, run DB queries, upgrade agents to the latest versions and verify-update configuration when needed
Work closely with Technology support & IT Support (IS Admin) teams to ensure proper support is provided to their customers
Performing other related tasks as may be required from time to time

Requirements

Experience in a similar role
Previous experience in FinTech and/or Financial Services (desirable but not mandatory)
Research methodology, analysis & interpretation
Knowledge of regulations governing the management of financial services
A broad understanding of the bank’s procedures and policies and Computer literacy
High degree of intelligence, communication, and analytical skills

Why Join Kuda?
At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:

Pension
Competitive annual leave plus bank holidays
Group life insurance
Health insurance
L&D training
We are advocates of work-life balance and offer a 3 day per week remote working option

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply

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