SamaCare: Remote Customer Service Associate

Job Location: Remote

Salary: $19/hr

Company Overview

SamaCare assists in removing the administrative obstacles that prevent patients from receiving treatments that can change their lives. Prescription medication insurance-related administrative headaches lead to inferior patient outcomes, postponed therapy, and over $100 billion in administrative waste for the US healthcare system.

Medical professionals are compelled to handle these workflows using antiquated technologies (snail mail, fax, and phone calls).

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SamaCare has developed a two-sided business model and a software platform to assist practices in streamlining administrative procedures. The model has grown to reach medical offices that serve almost 2 million patients and is expanding quickly.

We are assembling a team as a Venture Capital (VC)-funded business to assist with our growth and ensure that every patient has access to the appropriate care at the appropriate time.

Role Overview 

• This role will focus on managing electronic paperwork sent to and from insurance companies, as well as curating insurance company documents for our internal database.
• This role will also involve speaking with insurance companies via telephone to get information regarding submitted requests.
• The Customer Operations Team also responds to questions submitted by our medical practice users via chat function or email correspondence.
• We pride ourselves on being friendly, approachable, and knowledgeable about the healthcare industry.

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 Customer Support Associate Responsibilities: 

• Handle basic customer inquiries and issues via phone, email, or chat.
• Develop clear and concise communication skills and use positive language and tone in customer interactions.
• Conduct routine operational tasks with precision and attention to detail, such as data entry and document processing.
• Document and track customer interactions and resolutions.
• Adhere to established procedures and guidelines to maintain consistency and quality in work output.
• Participate actively in training programs aimed at enhancing knowledge and skills relevant to the role.
• Escalate more complex problems to higher-level associates.
• Stay updated on changes or updates to products and communicate effectively about product features and benefits.
• Communicate effectively with colleagues and supervisors, promptly addressing any issues or seeking guidance when needed

 Customer Support Associate Requirements:

•  1+ years in customer operations or a  customer service environment.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to interact effectively with customers and colleagues.

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• Basic computer proficiency, including familiarity with email, web browsers and Microsoft Office applications.
• A positive attitude, patience, and a willingness to learn and adapt in a fast-paced environment.
• Ability to remain calm and composed under pressure, especially when dealing with challenging customer situations.
• Attention to detail and accuracy in data entry and documentation.
• Ability to effectively prioritize workload.
• Experience in health insurance; billing or prior authorizations.
• Start up experience is a plus.

Please include a cover letter.

Job Type: Full-time/ HourlyPay: $19.00 – $21.00 per hour (depending on experience and geographic location)

Apply here