Hilton Hotels & Resorts Job Recruitment 2024

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all.

We are recruiting to fill the following positions below:

Title: Demi Chef de Partie (Pastry)
Location: Abuja
Employment Type: Full-time

About the Job

  • A Demi Chef de Partie (Pastry) is responsible for preparing and presenting high quality dishes to deliver an excellent Guest and Member experience while assisting with food cost controls.

What Will I Be Doing?
As a Demi Chef de Partie (Pastry) , you will be responsible for preparing and presenting high quality dishes to deliver an excellent Guest and Member experience. A Demi Chef de Partie (pastry) will also be required to assist with food cost controls. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Prepare and present high quality dishes within company guidelines
  • Keep all working areas clean and tidy and ensure no cross contamination
  • Prepare all mis-en-place for all relevant menus
  • Assist in positive outcomes from guest queries in a timely and efficient manner
  • Ensure food stuffs are of a good quality and stored correctly
  • Contribute to controlling costs, improving gross profit margins, and other departmental and financial targets
  • Assist other departments wherever necessary and maintain good working relationships
  • Report maintenance, hygiene and hazard issues
  • Comply with hotel security, fire regulations and all health and safety and food safety legislation
  • Awareness departmental targets and strive to achieve them as part of the team
  • Be environmentally aware

What Are We Looking For?
A Demi Chef de Partie (Pastry) serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow::

  • NVQ Level 2
  • Minimum of HND or BSc.
  • Minimum of 5 years working experience
  • Basic Food Hygiene Certificate
  • Positive attitude
  • Good communication skills
  • Ability to work under pressure
  • Ability to work on own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • NVQ Level 3
  • Previous kitchen experience in similar role.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Title: Driver
Job ID:HOT0ASLM
Location: Ikeja, Lagos
Employment Type: Full Time

Job Description

  • As a Driver, you will provide a transportation service to Guests and visitors as requested, where safety, cleanliness, and superior customer service are always included.
  • A Driver contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

What will I be doing?

  • Welcome Guests on arrival and assist with their luggage
  • Maintain clean and safe hotel vehicles
  • Stay current on all hotel services as well as VIP requirements and special events
  • Demonstrate a current knowledge of external locations, attractions and landmarks in the vicinity
  • Comply with all hotel security procedures, fire regulations and Health and Safety legislation
  • Project a professional manner with an emphasis on hospitality and guest service.

What are we looking for?
Drivers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • A minimum of 2 years of previous experience working as a driver, preferably in the hotel, leisure or retail sector
  • Impeccable personal presentation with good communication skills
  • Calm, courteous and discreet
  • Possession of a clean driving license/record
  • Good knowledge of defensive driving and emergency procedures.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Excellent communication skills
  • Good organisational skills
  • A good knowledge of the local area
  • SPY Police Certified Driver with minimum of 2 years experience.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Title: Night Manager
Job ID.: HOT0ARWJ
Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

  • A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will I be doing?
As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Oversee the entire Front Office operation to maintain high standards
  • Serve as a point of contact for regular and VIP Guests
  • Complete Night Audit duties
  • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
  • Manage, record and promptly resolve issues or emergencies that arise
  • Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
  • Act in accordance with all security and emergency procedures and manage the instigation of these, as required
  • Compile adequate handover to Early staff / Duty Manager
  • Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Conduct annual and mid-year Appraisals with Team Members
  • Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
  • Assist other departments, as necessary

What are we looking for?
Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous supervisory experience in Front Office within the hotel/leisure/retail
  • High level of IT proficiency
  • Excellent leadership, interpersonal and communication skills
  • Accountable and resilient
  • Commitment to delivering a high level of customer service
  • Ability to work under pressure
  • Excellent grooming standards
  • Flexibility to respond to a variety of work situations
  • Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in the hotel industry
  • Previous experience with Front Office Management Systems
  • Previous experience with cash handling.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Title: Housekeeping Attendant 
Location: Lagos
Employment Type: Full-time

Job Description

  • A Housekeeping Attendant will support all Housekeeping and Laundry with guest requests analyzing each request and delegating between the team members, so that work can be done in an efficient and timely manner ensuring an exceptional experience for our Guests.

What will I be doing?
Specifically, a Housekeeping Attendant will perform the following tasks to the highest standards:

  • As Housekeeping Attendant, you will support all Housekeeping and Laundry team for all aspects by delegating the day-to-day activities Housekeeping and Laundry within the hotel.
  • Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified d by the hotel brand standards
  • Monitor the appearance, standards, and performance of all Housekeeping and Laundry Team Members with an emphasis on training and team work
  • Provide excellent guest service
  • Actively works on availability and release of Rooms for Guest Service along with Floor Housekeeping Supervision
  • Manages the controls of the Housekeeping department, such as: frequency of employees, release of master keys, book incident, input and output input and output uniform and linen, among others
  • Responsible for checking daily the guest information in CRM and ensure that the preferences and requests of the same are met on time
  • Request flowers for special occasions (marriage, death, maternity …). Besides providing embroidery for special linen (wedding and pampering)
  • Control makes monthly Lost and Found and donations
  • Check the uniforms and send for c leaning and / or repair
  • Coordinates and controls all traffic of documents and people within the department. Does releases linen of Laundry daily
  • Makes daily guest clothing release of guests that use the laundry service
  • Makes monthly closing of Laundry expenses and provision of same
  • Replaces (a) Laundry Attendant in case of holidays, days off or absences

What are we looking for?
A Housekeeping Attendant serving Hilton is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values below:

  • Planning and organizing
  • Good oral and written communication
  • Previous experience in Laundry
  • Good interpersonal skills
  • Proficiency, at intermediate level, with computers and computer programs, including Microsoft Office
  • Committed to delivering a high level of customer service
  • Excellent standards of clean.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Title: Chef de Partie II
Job No: HOT0ARR3
Location: Maitama, Abuja
Schedule: Full Time
Job: Culinary
Brand: Hilton Hotels & Resorts

Job Summary

  • A Chef de Partie II is responsible for ensuring high levels of food preparation, quality, and consistency to deliver an excellent Guest and Member experience.

What will I be doing?
As a Chef de Partie II, you will be responsible for ensuring high levels of food preparation, quality, and consistency to deliver an excellent Guest and Member experience. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • A Chef de partie II responsible for supervising Team Members and ensure quality food preparation, presentation and consistency to deliver an excellent Guest experience while managing overall food cost.
  • Ensure all food preparation meets standards
  • Prepare and present high quality food
  • Supervise staff
  • Keep all working areas clean and tidy and ensure no cross contamination
  • Prepare all mis-en-place for all relevant menus
  • Assist in positive outcomes from guest queries in a timely and efficient manner
  • Ensure food stuffs are of a good quality and stored correctly
  • Contribute to controlling costs, improving gross profit margins, and other departmental and financial targets
  • Assist other departments wherever necessary and maintain good working relationships
  • Assist Head Chef/Sous Chef in the training of all staff in compliance of company procedures
  • Report maintenance, hygiene and hazard issues
  • Comply with hotel security, fire regulations and all health and safety and food safety legislation
  • Be environmentally aware
  • Perform any other function as may be directed by the supervisor
  • Follow all Health and Safety and Food Hygiene standards

What are we looking for?
A Chef de Partie II serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Minimum of HND or BSC,
  • Proficiency in Microsoft Office
  • Previous Demi Chef de Partie experience or experience in a Commis Chef role
  • Approaches food in a creative way
  • Strong coaching and team motivating skills
  • Positive attitude
  • Good communication skills
  • Commitment to delivering high levels of customer service
  • Excellent grooming standards
  • Excellent planning and organising skills

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Title: Banquet Supervisor
Job ID: HOT0AQU7
Location:  Maitama, Abuja
Schedule: Full Time
Job: Banquets
Brand: Hilton Hotels & Resorts

What will I be doing
As a Banquet Supervisor you are responsible for driving business profitability, cost management and deliver an excellent Guest and Member experience. A Banquet Supervisor you will also be required to assist the department. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Thorough knowledge of food and beverage operations including product knowledge, supervisory skills, service techniques, and guest interaction
  • To attend any meetings, training sessions or courses that may be beneficial to you and your department on request from your Supervisor / Manager
  • Ensure departmental service standards are strictly adhered to at all times
  • Ensure proper handling of all operating equipment to minimize breakage or loss.
  • To be friendly and polite in front of guests at all times.
  • Assign and supervise duties to all direct reports.
  • To assist in other Food & Beverage areas if and when required.
  • Handle guest complaints / comments efficiently and promptly.
  • Ensure outlet cleaning schedules are adhered to and identify additional requirements.
  • To assist in the service of food & beverage when required.
  • Study and learn menu terminology.
  • Report for duty on time with clean attire.
  • Follow the policies and procedures introduced by the Food & Beverage department
  • Train, coach and mentor team members actively to ensure continuous skill improvement
  • Perform periodic scheduled performance reviews with assigned team members
  • Take disciplinary action when required in line with team member conditions of service
  • Balances working hours in accordance with needs of the outlet operations
  • To carry out any other reasonable tasks requested by your Manager or HOD

What are we looking for
A Banquet Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Minimum of HND / BSc in related field
  • Experience of managing large teams.
  • Experience and knowledge with large functions.
  • Good communication skills, great leadership and organizational skills
  • Ability to drive cost effectiveness and generate revenue
  • Focus on details and customer care
  • Ability to use computer applications as Microsoft Office Word and excel and PowerPoint.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Title: Customer Service Agent
Job ID: HOT0AR7P
Location:  Maitama, Abuja
Schedule: Full Time
Job: Guest Services, Operations, and Front Office
Brand: Hilton Hotels & Resorts

Job Description

  • A Customer Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing
As Customer Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
  • Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
  • Demonstrate a high level of customer service at all times
  • Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Follow company brand standards
  • Assist other departments, as necessary

What are we looking for
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous experience in a customer-focused industry
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Calm, efficient, and organized with great attention to detail
  • Ability to multi-task while maintaining a positive attitude when working with a Guest
  • Professional manner with an emphasis on hospitality and guest service
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency
  • Experience with OPERA pms
  • Graduate of English language,Mass communication and any Foreign languages

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in cash handling
  • Front Office / Concierge experience in the hotel, leisure, and/or entertainment sectors
  • Conflict resolution experience

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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